Terms of Service

Last updated 2 Sep 2026

Agreement

These Terms of Service (“Terms”) govern your use of the User Platform operated by Devine Premier Technical Services under the brand Devine Premier.

When this page says “we”, “us”, or “our”, it means Devine Premier Technical Services. When it says “Customer”, it means a person or household that holds an account on the User Platform.

By creating an account, signing in, or placing a Booking on the User Platform, you agree to these Terms. If you do not agree, do not use the User Platform.

The service

Devine Premier provides cleaning and related services in the UAE. Customers use the User Platform to browse offerings, manage Locations, place Bookings, and follow Visits.

A Booking is your commitment to a finite set of Visits at one Location. A Visit is one scheduled occurrence of work at that Location. These Terms describe how Bookings and Visits work on the User Platform.

Accounts

To place Bookings you need a Customer account. Accounts use email and password, or Google, or Apple. A Customer has an email address; that email is the login identifier and remains required whichever sign-in method you use.

You are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you believe someone else has used your account without permission.

You may update your display name and phone number on the User Platform. Your email address is the login identifier and is not changed there.

Bookings

Each Booking has exactly one Location. The Location must belong to your Customer account.

When you confirm a Booking, prices for that Booking are frozen. Later changes to catalog prices or offerings do not change a confirmed Booking.

A Booking may cover one or more services. Each service on a Booking has its own schedule of Visits. Cancelling or rescheduling one Visit does not automatically cancel or move the other Visits on the same Booking.

Prices and VAT

Prices shown on the User Platform are exclusive of VAT. UAE VAT is charged at 5%.

When you confirm a Booking, the exclusive amount and the VAT amount for that Booking are set and frozen. Those figures do not change because of later catalog edits.

Scheduling

Bookable hours are 08:00–22:00 Asia/Dubai. The first allowed Visit start is 08:00. The last allowed Visit start is 20:00. Visits start on 30-minute boundaries within that window.

A Visit lasts at least 2 hours. Times for Bookings and Visits are handled in Asia/Dubai.

Payment

Payment on the User Platform is Cash on Delivery: you pay in cash at each Visit for the amounts due for that Visit.

Cancellation

Cancellation times are relative to the Visit start, in Asia/Dubai.

More than 12 hours before start: you may cancel the Visit. You receive a refund of that Visit’s priced share. That share is not an equal split of the whole Booking. Cancelling one Visit does not cancel the rest of the Booking.
12 hours or less before start: you may cancel the Visit. There is no refund for that Visit.

Reschedule

Reschedule times are relative to the Visit start, in Asia/Dubai.

More than 5 hours before start: you may reschedule the Visit. The new start must be at least 5 hours from the moment you reschedule.
5 hours or less before start: you may not reschedule the Visit yourself.

Rescheduling one Visit does not move other Visits on the same Booking.

Admin changes

An Admin may refund or reschedule a Visit outside the Customer self-serve windows above. That includes after Start Drive and after Start Work. After End Work, only a refund applies; a completed Visit is not rescheduled.

If Employees encounter a technical difficulty during a Visit, they contact the Admin. The Admin contacts you and may issue a refund or reschedule from the Admin side.

Extensions

After work has started on a Visit, you may request an extension. Each extension is a whole number of hours and at least 1 hour.

An extension is charged only if the Driver or an Admin accepts the request. If the request is not accepted, the Visit is not extended and nothing extra is charged for the request.

Tips

After a Visit ends, you may add an optional Tip. Tips are not subject to VAT.

Preferred Employees

You may mark Preferred Employees on the User Platform. Preference is a hint for assignment. It is not a guarantee that a preferred Employee will be assigned to your Visit.

Your responsibilities

You agree to:

Provide accurate Location details (including label, emirate, and address text) so we can find and reach the place of work
Ensure reasonable access for the Visit at the scheduled start
Be available through the contact details on your account when coordination is needed for a Visit

Acceptable use

You may use the User Platform only for lawful purposes related to booking and managing cleaning and related services with Devine Premier.

Do not misuse the User Platform. For example, do not attempt to disrupt the service, access accounts or data that are not yours, or use the User Platform in a way that harms Customers, Employees, or our operations.

We may suspend or restrict access if we reasonably believe these Terms have been violated.

Changes

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the User Platform after a change means you should review the updated page.